Shipping Info
UK Shipping Prices
Evri - £3.95
Tracked with photo on delivery, 2-3 working days.
DHL Parcel - £4.95
Tracked with photo on delivery, 1-2 working days.
DPD Next Working Day - £6.95
Tracked with photo on delivery. Order before 3pm Mon-Fri for next working day delivery.
DPD By 12 - £10.95
Tracked with photo on delivery. Order before 3pm Mon-Fri for next working day delivery before 12pm.
DPD By 10:30 - £15.95
Tracked with photo on delivery. Order before 3pm Mon-Fri for next working day delivery before 10:30am.
DPD Saturday - Price calculated at checkout
Tracked with photo on delivery. Order before 3pm Friday for next day delivery.
Free standard shipping on orders over £90!
Northern Ireland, Isle of Man, Jersey, Guernsey
DPD Two Working Days: £8.95
General Information
All delivery times are in working days, excluding weekends and bank holidays.
For next working day delivery, please place your order before 3pm Mon - Fri. Orders placed after 3pm will be dispatched the next working day. Standard delivery options will be dispatched within 2 working days.
For Saturday delivery, please select our DPD Saturday option and place your order before 3pm on Friday.
All delivery timelines are estimates not guarantees. Please always ensure to allow extra time for your orders to arrive.
Please note, due to size and/or weight restrictions we may not be able to offer all shipping services for all items. Available shipping services will be calculated and displayed at checkout.
United States and Canada
Please visit our US & CA website
France and Belgium
Please visit our French website
Spain
Please visit our Spanish website
Rest of EU and Switzerland
Please visit our EU website
Saudi Arabia, UAE, Israel Shipping costs:
International Standard (3-8 working days) £24.95
DHL Express (2-3 working days) £49.95
Spend £300+ for FREE standard shipping
All other countries 🌎✈️
DHL Express (3-6 working days): £49.95
🌏 All International Express orders placed before 2pm BST Mon-Fri will be dispatched the same day
Any applicable Import Duties and Taxes will be calculated at checkout for the following shipping destinations:
- Australia
- Israel
- UAE
- Saudi Arabia
If you reside in a different region, import duties and taxes may be payable upon or prior to delivery of goods.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
- Country/location of origin of the purchased product
- Local VAT rates
- Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Delivery to Ukraine, Russia and Belarus has been temporarily suspended until further notice, due to the unfolding events in the area. We are closely monitoring the situation and will do all we can to resume delivery into the country as soon as possible.
PLEASE NOTE
- All orders made within UK Bank Holiday periods will be dispatched the following working day.
- We are unable to ship orders to PO boxes or Armed Forces addresses.
- Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them.
- International customs offices will claim tax on parcels imported from the UK, which the recipient is responsible for paying. In most countries, we are able to add these charges to your order, but in some rare cases charges will be applied as your package arrives in customs, therefore London Lash are unable to advise what the fee may be.
- If the recipient refuses the delivery, the refund for the order will be processed after the parcel will return to the sender. Delivery fees are not refundable in this case.
- We are unable to ship liquid products to Singapore or Malaysia due to the local countries import restrictions
Contact Customer Service at info@londonlashpro.com for any delivery queries for for more information
Returns
You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item(s).
If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send an email to info@londonlashpro.com to discuss any specifics and receive further instructions.
Unwanted returned items can be refunded, or exchanged for an alternative item. In the unusual event that an item breaks or no longer works correctly within a warranty period, the 14 day deadline will be extended.
Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item.
The customer must contact the Customer Care team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.
The customer is responsible for any and all return fees incurred when posting items back to London Lash Professional. London Lash will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service.
No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.
Refunds
Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.
Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team, and may then take up to 10 business days to reach your account, depending on your bank.
When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.
Exchanges
If you wish to exchange an item, the regular rules of the return policy apply. In the event that an exchange item costs less than the original, London Lash will either refund the difference, or offer store credit for the difference.
If an exchanged item costs more than the original item, London Lash reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of the London Lash Team.
Replacements In the unusual event that an item breaks or no longer works correctly within a warranty period, please contact our Customer Care team who will be happy to assist you in rectifying the issue.
In the event that an item that is to be replaced is no longer in stock, a reasonable alternative will be offered to the customer.
In-Person Events
If for any reason you are unable to attend an event with a purchased ticket, you must notify the customer care team within 7 working days prior to the event. If you fail to notify London Lash that you are unable to attend, no renumeration can be offered.
For any questions, please contact our Customer Care team.
